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XEMarkets 10,000 USD Knock Out Competition

Frequently Asked Questions

FAQ Main Categories

DOCUMENTS

What supporting documents do I need to provide if I want to be your client?

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  • A copy of valid passport or other official identification document issued by authorities (e.g. driver’s license, identity card, etc). The identification document must contain the client’s full name, an issue or expiry date, the client’s place and date of birth or tax identification number and the client’s signature.
  • A recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection) dated within the last 3 months and confirming your registered address.

Do I need to provide my proof of residency?

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Yes, you do. So that you have your account fully validated and withdraw funds from it, you must provide a recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection) not older than 3 months, and confirming your registered address.

Why do I need to submit my documents for account validation?

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As a regulated company, we operate in accordance with a number of compliance-related issues and procedures imposed by our main regulatory authority, CySEC. These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 3 months) utility bill that confirms the address the client has registered with.

Can I open an account by providing a different identification document instead of my passport?

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Yes, you can send us any other identification document provided that it was issued by an official authority and it contains your clearly visible photo and signature.

Can I start trading before I submit my supporting documents?

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Yes, you can, and very quickly. You can open a real account in less than 3 minutes, deposit money in 1 minute, and start trading right away. You may deposit up to USD$ 2,500 prior to having provided us with your supporting documents.

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ACCOUNTS

How can I open a trading account?

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It is simple and quick. Click Open a Real Account, fill in the form and upon completion you will receive an email with your login details that you can use to log in to our secure Members Area. Here you will be able to fund your trading account by clicking the Deposits tab in the main menu.

How long does it take to open a trading account?

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In case you fill out all details correctly, it takes less than 5 minutes.

What trading account types do you offer?

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We offer 3 trading account types.

MICRO account: 1 micro lot is 1,000 units of the base currency.
STANDARD account: 1 standard lot is 100,000 units of the base currency.
EXECUTIVE account: 1 standard lot is 100,000 units of the base currency.

Please note that base currency is the first currency in a currency pair. For further details, please read our Account Types page.

What is the minimum deposit for a trading account?

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It is USD$ 5.

Do you offer managed accounts? If yes, what is the minimum deposit and the fees involved?

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Currently, we do not offer managed accounts, but we are developing this service. However, we have a MAM account system, so if you are a professional trader or you are a client with your own fund manager, we can provide you with all necessary services related to this.

Do you offer MINI accounts?

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XEMarkets offers MICRO and STANDARD accounts. However, you can obtain mini lot size trades (10000 units) by reducing your standard account volume to 0,1 (0,1 x 100000 units=10000 units), or by increasing your trade volume to 10 micro lots (10 x 1000 units=10000 units) in micro account type.

Do you offer NANO accounts?

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XEMarkets offers MICRO and STANDARD accounts, but you can obtain nano lot size trades (100 units) by reducing your trade volume to 0,1 in micro account type (1micro lot=1000 units).

Can I change the base currency of my account?

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Before funding your account, you can send a request to backoffice@xemarkets.com that will be processed within 24 hours. If you have already funded your account, we will kindly ask you to open another account and select an alternate base currency.

Is it possible to lose more money than I deposited?

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No, it isn’t. You cannot lose more than what you deposited. Should the slippage of a certain currency pair cause a negative balance, this will be instantly rectified by our Back Office Department.

Is my money safe?

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XEMarkets is operated by Trading Point of Financial Instruments Ltd, which ensures the safety of client funds and consumer protection under the EU investment law Markets in Financial Instruments Directive (MiFID). Thus the measures that XEMarkets undertakes are as follows:

  • Segregation of clients’ funds
  • Clients’ funds get transferred to the Company’s segregated client bank account. These funds are off balance sheet and cannot be used to pay creditors in the unlikely event of Company insolvency.

  • Bank accounts
  • We maintain client and operational bank accounts with EU banking institutions of great repute.

  • Investor Compensation Fund (ICF)
  • The Investor Compensation Fund ensures that the Company pays compensation to all clients in the unlikely event of the Company becoming insolvent or having to suspend its services. The compensation amount will depend on the prevailing level of clients’ claims.

  • Supervision by the regulator
  • As a regulated financial services provider, we are obliged to meet strict financial requirements, including the monthly submission of financial reports to our main regulatory body, the Cyprus Securities and Exchange Commission (CySEC). We are thus required by law to maintain sufficient liquid capital in order to cover clients’ deposits, possible fluctuations in the Company’s currency positions, and any outstanding costs. Our regulator is informed by any deficiencies in a detailed audit submitted by an independent internal auditor every year.

When can I start trading?

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You can start trading as soon as you deposit funds into your trading account. Simply log in to the Members Area, click Deposits in the main menu, select a payment method of your preference, follow the instructions given there, and confirm your payment.

I cannot see the charts.

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Please right click on any of the symbols in the Market Watch that you want to see and choose the Chart Window option. Alternatively, you can drag-and-drop any symbol in the chart window.

What spreads do you offer?

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We offer variable spreads that can be as low as 1 pip. We have no re-quoting: our clients are given directly the market price that our system receives. You can read more about our spreads and conditions here.

What are your trading hours?

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From Sunday 22:05 to Friday 21:50 GMT.

What does your bonus program include?

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Currently, we offer a 30% Welcome Bonus on your first deposit and a 30% Loyalty Bonus on every subsequent deposit following your initial deposit.

Do you allow news trading?

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Yes, we do.

What leverage do you offer?

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We provide leverages between 1:1 – 1:888.

What is margin/ margin level/free margin?

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Margin is the amount of money that is currently being used to hold your positions open and is calculated in the primary currency of the currency pair in the following way: volume traded (in units)/leverage.

For example, if you trade 1 standard lot of EUR/USD (let’s assume that the rate is1.4300), your account has a base currency of USD and you use a leverage of 1:500, the margin used will be: 100,000/500= 200 EUR. With the current exchange rate which is 1.43000, it will be converted into your base account currency to 286 USD.

Margin level is calculated by the formula of equity/margin X 100%. If you have a standard account and your margin level falls to or below 20%, your position will be closed (i.e. it will reach stop-out). For MICRO trading accounts this level is at 20%.

Free margin is your equity minus margin. It is in fact the money that you have available for opening new positions, or sustaining existing ones. You can read more about margin and leverage here.

How can I calculate the margin?

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Margin calculation formula for forex instruments is the following:

[(Lots * contract size / leverage) * open price], where the result is at always in the primary currency of the symbol.

For STANDARD accounts all forex instruments have a contract size of 100 000 units. For MICRO accounts all forex instruments have a contract size of 1 000 units.

For instance, if the base currency for your trading account is USD, your leverage is 1:500 and you are trading 1 lot EURUSD at 1.40000, the margin will be calculated like this:

(1 * 100 000/500) * open price = 200 Euros * 1.40000 = 280 USD

Euro is the primary currency of the symbol EURUSD, and because your account is USD, the system automatically converts the 200 EUROS to 280 USD. You will now see in your trading account that your margin is 280 USD.

What is the margin formula for gold/silver?

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The gold/silver margin formula is lots * contract size * market price/ leverage.

What is the margin for oil/DOW (#CL/#YM)?

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Oil(#CL) margin for 1 lot = 1500 USD
DOW(#YM) margin for 1 lot = 1000 USD

How do you calculate swaps in currency pairs (in forex) and for gold/silver?

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You can read about the swap charges for MICRO accounts here and for STANDARD accounts here.

The swap formula for all forex instruments, including gold and silver, is the following:

lots * long or short positions * point size

Here is an example for EUR/USD:

Client base currency is USD
1 lot buy EUR/USD
Long = 2.85
Because it is a buy position, the system will take the swap rate for long position, which currently is 2.85
Point size = contract size of a symbol * minimum price fluctuation
EUR/USD point size = 100 000 * 0.00001 = 1
If we apply the given numbers in the formula, it will be 1 * (2.85) * 1 = 2.85 USD.
So for 1 lot buy EUR/USD, if the position is left overnight, the swap calculation for the client will be 2.85 USD.

Here is an example for gold:

Client base currency is USD
1 lot buy gold
Long = -2.16
Because it is a buy position, the system will take the long points, which currently is -2.16.
Point size = contract size of a symbol * minimum price fluctuation
Gold point size = 100 * 0.01 = 1
If we apply the given numbers in the formula, it will be 1 * (-2.16) * 1 = -2.16 USD.
So for 1 lot buy gold, if the position is left overnight, the swap calculation for the client will be -2.16 USD.

Please note that if the base currency of the trading account is in EUR (like in the examples above), the swap calculation will be converted from USD to EUR. The result of the swap calculation is always the secondary currency in a symbol, and the system converts it to the base currency of the trading account.

How do you calculate swaps in oil (#CL)/DOW(#YM) ?

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The swap formula for oil and DOW (all CFDs) is Lots * long or short.

Please note that long represents the buy position and short the sell position.

Here is an example for oil(#CL):

Client base currency is USD
1 buy lot of oil(#CL)
Long = -1.148
So if you apply the above figures in the formula, you will have 1* (-1.148) = -1.148 USD.

I opened 0.01 micro lots and closed a position on my MICRO account, but I see no profit. Why?

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Because the position you opened was 0.01 micro lots (volume of 10), the currency pair should have moved by 10 pips in order to see a profit/loss of 1 cent. In 0.01 micro lots, 1 pip is $0.001.

Do you allow scalping?

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Yes, we do.

What is the minimum lot size for MICRO and for STANDARD accounts?

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The numbers below are per transaction, and you can open an unlimited amount.

STANDARD account:

1 lot = 100,000
Minimum trade volume = 0.01
Maximum trade volume = 50
Trading step = 0.01

MICRO account:

1 Lot = 1,000
Minimum trade volume = 0.01
Maximum trade volume = 100
Trading step = 0.01

Do you allow hedging?

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Yes, we do.

Can I change my leverage? If yes, how?

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You can do this by logging in to the Members Area, clicking Support, selecting Back Office from the drop-down menu, and sending your request to us.Alternatively, you can also send an email to backoffice@xemarkets.com and request to have your leverage changed.

Where are my funds kept?

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All of our clients’ funds are kept within European banks.

Do you have slippage?

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Slippages hardly ever occur if you trade with us. Sometimes, however, especially when important economic news is released, due to a sharp rise/fall in the market price, your order may be filled at a different rate than you requested.

At XEMarkets, your orders are filled at the best available market price, which may be to your benefit.

How can I be sure that the money on my trading account is safe?

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The Republic of Cyprus is a European Union member state, which means that all investment companies licensed in Cyprus fully comply with the EU MiFID (Markets in Financial Instruments Directive) regulations that apply to all 27 countries of the European Economic Zone. The main aim of this law is to increase competition in the investment sector and protect the interests of the investment company clients. According to the MiFID regulations, investment companies should also become members of the Investor’s Compensation Fund, which ensures that the client interests are protected in the case of company insolvency.

Can I open more than one trading account?

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Yes, you can.

Will you close my real account if it has a zero account balance?

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No, we will not. You can have a functioning real account with a zero account balance.

Can I be long and short on the same instrument simultaneously?

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Yes, you can. This is called matched, or hedged, position, i.e. long and short positions of the same transaction size opened in the same instrument. No additional margin is used when you open an opposite position.

Do you close my open positions and placed order if I go offline?

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Open positions and pending orders stay in the system even if you log off from your trading platform. The same applies to all order types except trailing stops. Trailing stops become inactive when you close or log out of MetaTrader4. Expert advisors also become inactive when MetaTrader4 is closed or you are not logged in.

I cannot log in to my account but I need to close an open position. What do I do?

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You may close/open a position or place an order by telephone 24 hours a day. Simply call up our dealing room on +357 25029910. You will be asked for your MetaTrader4 login for security reasons before your request is executed.

What is the maximum amount that I can trade online?

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There is no maximum amount you can trade online, but there is a maximum number of 50 standard lots you can trade online at streaming prices for STANDARD and EXECUTIVE accounts and 100 micro lots for MICRO accounts.

If you want to deal in an amount bigger than your account type’s maximum lots, you may break your trade into smaller sizes. Clients can also trade larger amounts by phone.

How much margin do I need to open a 1 lot in EUR/USD?

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Let’s assume that the EUR/USD exchange rate is 1.3000/1.3001. You buy 1 standard lot at 1.3001 (ask price). 1 lot is 100,000 EUR. This means that you buy 100,000 EUR and sell 100,000*1.3001=130,010 USD. To fund this position, we require a margin of 0.2% (because leverage is 1:500) so you only need 200 EUR (or its equivalent in any other base account currency) on your account, and not 100,000 EUR. The rest of the money is leveraged to you by XEMarkets.

Why are rollover rates tripled on Wednesdays?

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When placing a trade in the spot forex market, the actual value date is two days forward, for instance, a deal done on Thursday is for value Monday, a deal done on Friday is for value Tuesday, and so on. On Wednesday, the rollover amount is tripled to compensate for the following weekend (during which time rollover is not charged because trading is stopped at weekends).

Do you provide live forex tutorials? How can I learn the basics of trading?

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Every XEMarkets client has their own Personal Account Manager, who does not only provide full technical support via live chat, email or by phone, but you can also schedule with him/her one-to-one training sessions to learn the basics of MetaTrader4.

Currently, we are preparing material in the form of forex trading tutorials and educational videos. In case you live in Cyprus, you can join our interactive Free Forex Intro and Training Program seminars. Feel free to inquire about further details at support@xemarkets.com.

Do you accept US clients?

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According to the recent Dodd-Frank Act passed by the US Congress, the CFTC (Commodity Futures Trading Commission) no longer allows us to let US residents open trading accounts with us. We apologize for the inconvenience.

Do you offer VPS service?

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Currently, we don’t, but you may use this service from any VPS provider.

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DEPOSITS/WITHDRAWALS

What deposit/withdrawal options do you have?

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Currently, you can choose from the following options to deposit and withdraw funds: credit/debit cards, Neteller, Moneybookers – Skrill, Liberty Reserve, wire transfer, Western Union, MoneyGram, China UnionPay, SOFORT, iDEAL, local bank transfer. Please note that if you wish to withdraw funds by Western Union or MoneyGram, the transfer will be made via bank wire.

In which currencies can I deposit money into my trading account?

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You can deposit money in USD, EUR, GBP, CHF, AUD, or JPY. If you have an account in USD but you transfer funds in EUR, the Euro will be automatically converted into USD by XEMarkets at the prevailing inter-bank price.

I made a deposit by credit card, but the amount I want to withdraw is bigger. What can I do?

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If your credit card belongs to the CFT program, it means that the card issuer allows withdrawals above the total amount you have deposited, and so we can transfer your profits back to your credit card.

In the case that your credit card does not belong to the CFT program, we can only transfer the same amount back to your credit card as you deposited, and transfer your profits to your bank account by wire transfer.

Can I deposit a small amount first to test your deposit/withdrawal processes but not get the bonus? Can the bonus be applied to my second deposit?

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We offer a 30% Welcome Bonus on your first deposit and a 30% Loyalty Bonus on every subsequent deposit (following your initial deposit). This means that you will receive a bonus for every deposit you make.

Can I withdraw my money whenever I want?

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Yes, you can. Log into the Members Area, go to Withdrawal and send us a withdrawal request. Alternatively, you can complete our withdrawal form and send it to our Back Office Department via email or fax. Your money will be transferred to the bank account that is registered with us. Please note that if your withdrawal is sent after 12 pm GMT we cannot guarantee that your transaction will be processed on the same day.

Can I withdraw my money if I have an open position?

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Yes, you can, if at the moment of payment your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position). If you do not have sufficient free margin in your trading account, we will not carry out the withdrawal request until you submit a corrected withdrawal form, and/or close the open positions in your account.

How long does it take for funds to reach my bank account?

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It depends on the country the money is sent to. Standard bank wire within the EU takes 3 working days. Bank wires to some countries may take up to 5 working days.

How long does it take to receive my money after I make a withdrawal request?

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Your withdrawal request is processed within 24 hours. Via any e-wallet methods you will receive your money on the same day, and via bank wire it usually takes 2 – 5 business days.

How long does the deposit/withdrawal take by credit card, Neteller or any other payment method?

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Deposits and withdrawals are processed within 24 hours on working days. Your bonuses are credited to your trading account within max. 24 hours. The majority of our payment options are processed automatically, and we are working on having them all automated. As soon as this happens, we will notify you by email.

What payment options do I have to deposit money?

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Currently, we offer you several payment options to choose from. To fund your account you can choose from these options: wire transfer, credit card (Visa, Visa Electron, MasterCard, Maestro, Switch, Solo), Neteller, Moneybookers, Western Union, MoneyGram, Liberty Reserve, China UnionPay, iDEAL, SOFORT, and local bank transfer.

As soon as you open a trading account at www.xemarkets.com, you can log in to our Members Area, select a payment method of your preference on the Deposits page, and follow the instructions given. All requests are completed within seconds.

Are there any deposit/withdrawal fees?

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We do not charge any fees for our deposit/withdrawal options. For instance, if you deposit $100 by Moneybookers and then withdraw $100, you will see the full amount of $100 in your Moneybookers account as we cover all transaction fees both ways for you. This also applies to all credit/debit card deposits, as well as to our transaction fee costs for bank wire transfers. Western Union and MoneyGram fees are variable and covered by our clients.

What is the minimum withdrawal amount?

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It is USD 5.

If I deposit funds by Moneybookers, can I withdraw money to my credit card?

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In order to protect all parties against fraud and in compliance with the Markets in Financial Instruments Directive (2004/39/EC) for the prevention and suppression of money laundering, our company policy is to return clients’ funds to the origin of these funds, and as such the withdrawal will be returned to your Moneybookers account.

Can I transfer funds from my trading account to another client’s trading account?

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No, this is not possible. It is forbidden to transfer funds between different clients’ accounts and involve any third parties.

If I withdraw money from my account before the 3 months are up, can I also withdraw the profit made from the 30% bonus? Can I withdraw the 30% Welcome Bonus at any stage?

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The 30% Welcome Bonus is for trading purposes only, and cannot be withdrawn. We offer you the bonus amount to help you open larger positions and allow you to hold your positions open for a longer period.

Can I lose more money than I deposited?

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No, this is not possible. The maximum amount of your loss cannot exceed the amount of your deposit.

At XEMarkets, clients do not have negative balances. In case the slippage of a particular currency pair pushes your balance to a negative position, our Back Office Department will immediately rectify it.

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TRADING PLATFORM

What is the difference between demo and real accounts?

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While all features and functions of a real account are also available for a demo account, you should keep in mind that simulation cannot replicate real trading market conditions. One relevant difference is that the volume executed through the simulation does not affect the market; while in real trading volumes have effect on the market, especially when the deal size is large.

Moreover, users can have a very different psychological profile depending on whether they trade with demo or real accounts. This aspect may impact the evaluation performed with the demo account. We advise you to be cautious and avoid complacency about any conclusion that you may draw from using a demo account. You can read more details about demo accounts here.

How can I view my trading history?

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Open the terminal window by pressing Ctrl+T on your keyboard, and select the Account History tab. Right click to enable the context menu, which will allow you to save your trading history as an .html file so that you can later view it when you log out of the trading platform.

Can I use robot/auto traders or expert advisors?

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Yes, you can.

Do you allow EAs (expert advisors)?

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Yes, we do.

How do I add an expert advisor?

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Save your expert advisor in the MetaTrader4 directory on your computer: C:Program Files – MetaTrader – xemarkets.com – experts. Then restart MetaTrader4. The expert advisor file should appear in the navigator window of MetaTrader4. Left click on it and drop-and-drag it onto the chart of the currency that you would like the expert advisor to trade on.

What do I do if the attached expert advisor does not trade?

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First check if trading is allowed by going to Tools -> Options -> Experts tab -> Allow real trading. Then make sure that the expert advisor button on the main tool bar is pressed. You should be able to see a smiley face in the top right-hand corner of your chart which shows that you have activated your EA correctly. If everything is all right, but the EA still does not trade, see your log files via the Experts tab in the Terminal window (you should be able to see what error occurs). You can also email us for further assistance at support@xemarkets.com.

Why isn’t my EA working? I keep getting error messages saying “Trade disabled error 133”?

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We separate standard trades from micro trades (1volume in standard account = 100 000 units, 1volume in micro account = 1000 units). This is why you should search in your market watch window for the symbols with Micro extension (e.g. EUR/USD micro instead EUR/USD), right-click and choose Show all. The other “grayed” symbols are used by the platform to calculate oil prices. Right-click these “grayed” symbols, and choose the Hide option to avoid any confusion.

Do you provide any kind of online support/tutorial for how to use the MT4 platform?

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Feel free to contact your Personal Account Manager via live chat, email or by phone to schedule a presentation on MT4. We are ready to help you with one-to-one detailed explanation at any time convenient for you.

I can only see 8 pairs on my MT4. How can I see the rest?

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Please right click on any of the symbols and choose the Show All option.

Can I change the time zone in MetaTrader?

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No, you can’t. The time zone of our trading servers is always GMT+2. GMT time setting avoids having small candlesticks on Sundays and therefore allows the running of technical analysis and back-testing to go more smoothly and straightforward.

I have a MICRO account and I can’t place the order. Why?

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We separate standard trades from micro trades (1volume in standard account = 100 000 units, 1volume in micro account = 1000 units). This is why you should search in the Market Watch window for the symbols with “micro” extension (e.g. EUR/USD micro instead EUR/USD), right-click and choose Show all. The other “grayed” symbols are used by the platform to calculate oil prices. Right-click these “grayed” symbols, and choose the Hide option to avoid any confusion.

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COMPANY

Is there an official European/international regulatory agency where your company is listed?

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We operate with a strict regulatory legal and financial background:

  • Licensed and regulated by CySEC (Cyprus Securities and Exchange Commission) under license number 120/10;
  • In compliance with MiFID (Markets in Financial Instruments Directive), registered under license number HE 251334;
  • Operation according to the Cypriot Investment Services and Activities and regulated Markets Law of 2007 (Law 144(I)/2007);
  • Authorized by FSA (Financial Services Authority), UK, licensed under 538324;
  • Full European Union authorization.

What official European or international agency is your company listed under?

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The XEMarkets brokerage services are provided by Trading Point of Financial Instruments Ltd, which is regulated by CySEC (Cyprus Securities and Exchange Commission), under license number 120/10, and are authorized by financial authorities such as FSA (UK), BaFIN (Germany), CNMV (Spain), AFM (Netherlands), FI (Sweden). You can read more about our regulatory environment here.

Where is your company registered and licensed?

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The XEMarkets brokerage services are provided by Trading Point of Financial Instruments Ltd (operating under the trade name XEMarkets), registered as a Cypriot Investment Firm (CIF) by the Registrar of Companies in Nicosia under number HE 251334, and regulated by the Cyprus Securities and Exchange Commission (CySEC) under license number 120/10. Trading Point of Financial Instruments Ltd operates in accordance with the Markets of Financial Instruments Directive (MiFID).

Can I visit your offices?

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You are more than welcome to visit our office at any time. We kindly ask you to inform us in advance with a date and time and your account manager will be waiting to welcome you.

Where are you based?

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Our company HQ is in Limassol, Cyprus. Our company’s full address and contact details can be found here.

Are you an ECN or an STP broker?

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Strictly speaking, we are a market maker as we have a dealing desk primarily responsible for phone orders. However, we operate with an STP execution model. Almost all (>99.35%) of our clients’ orders are executed in under 1 second, and we have a policy for no re-quotes and no rejections.

All our clients’ positions are covered, and we find it important that our clients benefit from trading with us. The more money our clients make, the more they can trade – and the more they trade, the more money we make by covering them at a better price. By covering our clients’ positions we eliminate any risks and we do not benefit from our clients’ losses.

Moreover, we continuously help our clients with their trades by releasing numerous fundamental (and soon to come technical) analysis reports throughout the day.

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Introduction of XEMarkets

Why is Trading Point introducing XEMarkets?

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We built a reputation as a class A financial institution so we decided to build a brand that can match our reputation.

As a fast-growing company, Trading Point is expanding its brand identity by adding new products to its brand portfolio. XEMarkets incorporates the most powerful features of Trading Point and offers clients an even wider range of services that enhance trading efficiency.

Is XEMarkets a licensed broker like Trading Point?

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XEMarkets is not a separate business entity or a separate company from Trading Point:

  • XEMarkets is the registered trade name and brand image of Trading Point,
  • XEMarkets belongs to and is operated by Trading Point of Financial Instruments Ltd, a CySEC-regulated and European Union-authorized broker,
  • XEMarkets provides the same high level of services as Trading Point and according to the same business policies, but it also introduces a series of new products that offer higher trading efficiency for clients.

Does XEMarkets belong to Trading Point?

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Yes, it does. XEMarkets is the registered trading name of Trading Point of Financial Instruments Ltd. All proprietary rights for XEMarkets, including the services provided at xemarkets.com, belong to Trading Point.

Is the XEMarkets management the same as at Trading Point?

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Yes, it is. XEMarkets is the registered trading name of Trading Point; as such, it is operated by the same Management, the same staff, and in compliance with the same regulatory system as Trading Point.

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Existing Trading Point Customers

Can I use my Trading Point login data to trade at XEMarkets?

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In order to use your existing Trading Point login data to access XEMarkets, you will need to login to the Trading Point Members Area and use the Transfer my Account function to transfer your account to XEMarkets. No further action is needed by you.

So that you fully benefit from the new trading features and trading tools at XEMarkets, we recommend moving your Trading Point account to XEMarkets.

Can I use my Trading Point login to deposit funds at XEMarkets?

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You will need to transfer your account to XEMarkets by using the transfer my account function to transfer your account to XEMarkets. No further action is needed by you.

So that you fully benefit from all the new trading features available at XEMarkets, including a wider range of deposit options, we recommend moving your Trading Point account to XEMarkets.

Can I open/maintain accounts both at XEMarkets and at Trading Point?

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Yes, you can.

Can I have my Trading Point account(s) transferred to XEMarkets?

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Yes, at any time.

In order to use your existing Trading Point logins to log in to XEMarkets you will need to login to the Trading Point Members Area and use the Transfer my Account function to transfer your account to XEMarkets. No further action is needed by you.

Must I re-validate my Trading Point account if I request to have it transferred to XEMarkets?

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No, you don’t need to. Once you send us a request to have your Trading Point account transferred to XEMarkets, our back office staff will carry out the account transfer for you in no time.  After we transferred your Trading Point account(s) to XeMarkets, you will not need to re-validate it.

Is the execution of orders different at XEMarkets?

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No, it isn’t. XEMarkets is not a different business entity from Trading Point; and as such, the execution policy is exactly the same:

  • Real-time market execution,
  • 99.35 of all orders executed in less than 1 sec.,
  • there are NO re-quotes and NO Virtual Dealer plug-in,
  • there is NO rejection of orders,

Because XEMarkets belongs to Trading Point, it applies the same best execution policy: all trading orders are executed on terms most favorable to clients.

Does XEMarkets have different trading conditions than Trading Point?

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No, it doesn’t. XEMarkets offers the same trading conditions as those available at Trading Point, and just like Trading Point, in compliance with its strict regulatory environment. The difference is that XEMarkets features additional trading tools and conditions such as

  • the unparalleled leverage of up to 1:888 on 53 currency pairs, available for all clients,
  • the possibility to trade on equity indices apart from forex, metals and energies,
  • 7 cutting-edge trading platforms accessible from 1 account (and more soon to come)

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NEW FEATURES

What is new at XEMarkets?

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As the powerful new brand image of Trading Point, XEMarkets unites the best and most sustainable qualities of the internationally acknowledged broker company, and also features new services/products that make this brand identity unbeatable.
A UNIQUE EDUCATIONAL SECTION offers

  • free e-learning forex tutorials for an in-depth understanding of forex trading through a variety of topics from the very basics to complex technical analysis
  • a comprehensive financial and forex knowledge base
  • free video tutorials on the use of MetaTrader4 to help traders’ master every single trading platform functionality with confidence.

FREE INTERACTIVE ONLINE WEBINARS

  • welcome clients and website users with a wide range of topics on investing and online trading
  • are held by acknowledged financial professionals
  • feature new topics every week.
  • CLIENT REGISTRATION in 16 languages and within 5 minutes
  • Secure MEMBERS AREA also available in 16 languages
  • LEVERAGE UP TO 1:888 on 53 CURRENCY PAIRS
  • Introduction of additional account funding/withdrawals: via CREDIT CARD, NETELLER, MONEYBOOKERS, LIBERTY RESERVE, WIRE TRANSFER, WESTERN UNION, MONEYGRAM, WEBMONEY, CHINA UNIONPAY, SOFORT, iDEAL, and LOCAL BANK TRANSFER – 100% automatic and instantly processed 24/7
  • PERSONAL ACCOUNT MANAGERS for 24/5 customer support in 14 languages via live chat/e-mail/phone/call-back

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SUPPORTED FEATURES

Do the existing features at Trading Point still exist at XEMarkets?

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They surely do!

Trading on FOREX, PRECIOUS METALS (including GOLD, SILVER), ENERGIES (including CRUDE OIL), and EQUITY INDICES is provided

  • with a MINIMUM DEPOSIT as low as $5
  • on MULTIPLE TRADING ACCOUNTS
  • with the option to OPEN MORE THAN 1 ACCOUNT
  • with NEGATIVE BALANCE protection
  • NO RE-QUOTES, NO REJECTION OF ORDERS
  • TIGHT SPREADS as low as 1 PIP
  • FRACTIONAL PIP PRICING
  • 7 TRADING PLATFORMS accessible from 1 account for speedy trading mobility
  • REAL-TIME MARKET EXECUTION: 99.35 of orders executed in less than 1 sec.
  • ACCOUNT FUNDING 100% automatic and instantly processed 24/7
  • FAST WITHDRAWALS with NO EXTRA FEES
  • ALL TRANSFER FEES COVERED BY XEMARKETS
  • 30% WELCOME BONUS on first deposits for all accounts, and
  • 30% LOYALTY BONUS on every deposit following initial deposits
  • FREE, UNLIMITED DEMO ACCOUNTS with $100,000 virtual funds and full access to ALL 7 TRADING PLATFORMS

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