If you decide to apply to open an account with us, there is certain information that we will require from you in order to do so. This information includes but is not limited to personal details such as name, address, date of birth, contact details, employment details, assets and liabilities and other necessary financial information. From time to time we may also request further information to help us improve our services to you.
We obtain most of the information directly from our customers through application or other forms, and from maintaining records of information provided in the course of ongoing customer service. We may also collect information about your use of the website, such as pages visited, frequency and duration of visits and trading activities.
We will use information collected from you to provide the information and services requested by you and to improve the quality of our services. Unless you are informed otherwise, the personal information we hold is used for:
Depending on the product or service concerned and particular restrictions on sensitive information, this means that personal information may be disclosed to our service providers and specialist advisers who have been contracted to provide us with administrative, financial, insurance, research or other services; introducing brokers with whom we have a mutual relationship (any of whom may be within or outside the European Economic Area), credit providers, courts, tribunals and regulatory authorities as agreed or authorized by law.
Personal information may also be disclosed to credit reporting or reference agencies, or to anyone authorized by an individual, as specified by that individual or the contract. In the case that you do not want us to use your personal information, please let us know in writing. If you decide to do so, we may not be able to continue to provide information, services and/or products requested by you and we will have no liability to you in respect of the same.
You may inform XEMarkets at any time that your personal details have changed or that you wish XEMarkets to delete personal information we hold about you by e-mailing us to email@example.com.
XEMarkets will change or delete your personal information in accordance with your instructions, except when we are required to hold your personal information for regulatory or legal purposes, or to provide you with the services you have requested, or to maintain adequate business records.
You have (subject to certain exceptions) the right to obtain any personal information which XEMarkets holds about you and inform XEMarkets of any perceived inaccuracy. To make a request, please write to us, verifying your identity and specifying what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. We will acknowledge your request and respond to it within 40 days of receipt of your application and any applicable fee.
We reserve the right to change this policy at any time. If any changes are made, an updated version will be posted on this page.